Fixing Duplicate Users - Squabbit Help

Answer a couple of questions and we'll show you how to fix it.

What's your role?

👤

I'm a player

I accidentally created two accounts for myself

🛠

I'm a group admin

I see duplicate entries for the same player in my tournament, league, or club

Registered vs non-registered: Players with a small green Squabbit icon beside their name are "registered" — they've signed up for a Squabbit account. Players without the icon are "non-registered" — you created them yourself and they haven't signed up yet.

Comparison of registered and non-registered user profiles

Do either of the duplicate players have the green icon?

👥

Neither has the green icon

I accidentally created two entries for the same person

🔄

One has it, one doesn't

I created a player, then they registered separately

⚠

Both have the green icon

The player has two registered accounts

Delete the account you don't want

This usually happens when you sign up with email on one device and Apple or Google on another, and the emails don't match.

1Log into the account you want to remove

Make sure you're signed into the account you don't want to keep.

2Go to Profile → Settings

Open your profile and tap Settings.

3Delete the account

Tap Delete Account and confirm. Once deleted, continue using the account you want to keep.

⚠️ Double-check which account you're logged into before deleting. Account deletion is permanent and cannot be undone.

Why does this happen? Each sign-in method (email, Apple, Google) is tied to a unique email address. If you use Apple's "Hide My Email," it creates a private relay address that Squabbit treats as a separate account.

Delete the extra player entry

Since you created both entries, you can edit and delete either one.

1Open the duplicate player's profile

Find the player entry you want to remove and tap on their name to open their profile.

2Delete the entry

Tap the 3 dots menu, then Profile settings, then Delete user.

Tip: This should rarely happen. If you try creating a player with the same name as an existing one, the app will warn you and offer to use the existing entry instead.

Merge the two player entries

This can happen when you add a player by name and they later register with a slightly different name (e.g. "Jon" vs "Jonathan").

1Ask the player to open the non-registered profile

The player needs to find the entry without the green icon (the one you created) and open their profile.

2Tap the 3 dots and select "Merge accounts"

This merges the entry you created with their registered account into a single player.

3Done

All scores and data from both entries are combined. The duplicate is removed automatically.

Why does this happen? When a player signs up with a different name than the one you entered, Squabbit can't automatically match them. The merge feature lets the player connect the two entries manually.

The player needs to delete one of their accounts

When both entries are registered accounts, only the player can fix this.

1Let the player know

Tell them they have two registered accounts and need to delete the one they don't want.

2The player deletes the extra account

They log into the account they want to remove, go to Profile → Settings → Delete Account, and confirm.

3Re-add them if needed

After deleting, they may need to rejoin the group using the invite code or link if their remaining account isn't already in the group.

Why can't an admin fix this? Registered accounts are owned by the player. As an admin you can remove a player from your group, but only the account owner can delete their account entirely.